Privacy Policy

Information collection

We collect different types of personal information when you interact with Vibralma Travel:

• Information provided directly by the user: when you make a request for a quote, a booking, or when you communicate with our customer service via the Site, by email, or by phone.
• Information collected automatically: when you visit our Site, we automatically collect certain information, such as your IP address, the type of browser used, the pages viewed, the time of visit, and cookie-related data.

Personal data collected

The personal data we collect from users of the Site, customers, or prospects using our services are as follows:

• your first and last name(s)
• your date of birth
• your gender
• your email address
• your phone number
• your postal address
• we may also ask you to provide us with the personal data of third parties, such as other trip participants or the person to contact in case of an emergency. As such, you guarantee Vibralma Travel that these third parties have been informed of this transmission concerning them and that they accept it.
• only if you choose to provide them, health data (allergy, disability, dietary requirements, or other)
• any other information you may provide to us when using the Site or our Services.

Use of information

The information collected is used solely for:

• Providing services: the execution of our Services (quote request, preparation of your sales contract, booking travel services, providing travel services, handling complaints related to your trip).
• Improving our services: analyzing the use of the Site, understanding user preferences, and improving our service offerings.
• Legal compliance: fulfilling our legal obligations, responding to requests from competent authorities, and preventing fraudulent activity.

Information sharing

We only share your personal information with:

• Our business partners: travel service providers, technical service providers (email distribution, payment service provider), or any other entity necessary for the provision of our services.
• Legal authorities: when required by law or to protect our legitimate rights and interests.

Information retention

Your personal information is stored in our systems for the duration necessary to achieve the purposes for which it was collected, in compliance with applicable legal requirements. Information may be retained longer if required by law or to protect our legitimate interests.

Information security

As the data controller of your personal data, we implement appropriate security measures to protect your information from unauthorized access, disclosure, modification, or destruction. However, no data transmission over the Internet can be guaranteed to be completely secure. You accept the risks associated with transmitting your information online.

Your rights

In accordance with applicable regulations, you have the following rights regarding your personal information at any time:

• Right of access: you can request access to the personal information we hold about you.
• Right to rectification: you can request the correction of inaccurate or incomplete information.
• Right to erasure: you can request the deletion of your personal information, subject to legal exceptions.
• Right to restrict processing: you can request the restriction of the processing of your personal information in certain cases.
• Right to object: you can object to the processing of your personal information, particularly for direct marketing purposes.
• Right to data portability: you can request to receive a copy of your personal information in a structured and commonly used format.

To exercise your rights, you can contact us by email at contact@vibralma-travel.fr or by mail at the following address: Vibralma Travel, 12 rue du Buisson, 69 250 Fleurieu sur Saône, France.

Cookies and other trackers

The user is informed that during their visits to the Site, cookies are automatically stored and allow for the following during their validity period:

• to use the functionalities of the Site
• to collect data related to the use of the Site

Some cookies require the user's explicit consent. In the absence of acceptance, the user is informed that certain features or pages may be unavailable to them. The user can configure their browser to refuse or delete cookies, but this may limit access to certain functionalities of the Site.

Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be posted on this page with a mention of the update date. We encourage you to regularly review this page to stay informed of any changes.

Contact Us

For any questions or requests regarding this Privacy Policy, you can contact us by email at contact@vibralma-travel.fr or by mail at the following address: Vibralma Travel, 12 rue du Buisson, 69 250 Fleurieu sur Saône, France.